🌿 I’m completely new to Pilates—will the class be suitable for me?

Absolutely! Everyone is welcome at Heart and Harmony Wellness, including complete beginners. Just let your instructor know when you arrive, and they’ll be happy to guide you through the class and make sure you feel comfortable every step of the way.

🧘‍♀️ What do I need to bring to class?

Please wear grip socks (we have them available in the studio for £6), comfy clothes you can move in, and bring a water bottle and a towel. We provide mats, but you’re more than welcome to bring your own if you prefer. And most importantly, bring yourself with plenty of time to settle in before class starts!

🤰 Is Pilates safe during pregnancy?

Congratulations! And yes—Pilates can be a wonderful, safe way to build strength and stability while you’re expecting. It can also help ease common pregnancy aches and pains. Some of our instructors are specially trained in pre- and postnatal Pilates and will be happy to modify your class to suit your needs. We do recommend getting your doctor’s approval before joining us in the studio.

👶 I just had a baby! When can I start Pilates?

We hope you’re resting and recovering well. Generally, we ask clients to get clearance from their GP before returning to exercise, which is usually around six weeks after birth. At Heart and Harmony Wellness, we also highly recommend seeing a women’s health physio, who can provide personalised guidance on your pelvic floor, core strength, and any separation you may have. We’re here to support you every step of the way!

👨‍🦰 Are men allowed to come to classes?

Absolutely! Our classes at Heart and Harmony Wellness are open to everyone, including men. We believe wellness is for all bodies and all genders, so please come as you are—we’d love to have you join us!

🧘‍♀️ Before You Join

Do I need to complete a form?
Yes — you must complete a health form (PAR-Q) before your first class.

Is there an age limit?
Yes — you must be 16 or older to join regular classes.

Do I need medical clearance?
Yes, if you're recovering from injury, surgery, or have a condition — a doctor’s note may be required.

🧼 Studio Etiquette

• Grip socks are required (no bare feet or regular socks).

• Shoes off when entering.

• Arrive 5–10 minutes early.

• Phones on silent, personal items stored away.

• Wipe down equipment after class.

• Avoid strong perfumes.

• Respect each other's space and energy.

🕒 Class Timing

Can I arrive late?
No — doors close 10 minutes after class starts for safety. Late arrivals are not admitted.

Is there time between classes?
Yes — we have a 10-minute break for cleaning and setup.

🚗 Parking

There’s plenty of on-site and street parking available.

📅 Bookings, Cancellations & No-Shows

How do bookings work?

• We offer memberships, class-packs and drop-in sessions.

• Members can book anytime.

• Drop-ins are first-come, first-served.

What’s the cancellation policy?

• Cancel 24+ hours before class: Keep your credit.

• Cancel within 24 hours or don’t show up: You’ll lose your class credit.

💳 Payments

• All classes are prepaid.

• Want to hear some good news? We don’t lock you into 3-month initial contracts.

• We don’t offer refunds, but credits may apply if you cancel in time.

👋 Hands-On Adjustments

Instructors may offer gentle physical adjustments during class. If you’d prefer not to be touched, let your instructor know before class.

😷 Health & Sickness Policy

• Don’t attend if you feel unwell.

• We may ask you to leave if you show signs of illness.

📸 Photos & Media

We sometimes take photos/videos for social media. If you'd like to opt out, let your instructor know before class.

📦 Personal Items

Please bring only essentials. We’re not responsible for lost or stolen belongings.

💧 General Reminders

• Bring a water bottle.

• Listen to your body — take breaks if needed.

• Let us know if you need any modifications or props.

• Be kind — we’re all here to support each other!

🏷 Referral Program

How does it work?

• Find your referral code in your account.

• Share it with a friend — if they sign up for a membership, you get £10 credit!

📅 Holidays

How does it work?

If you have a planned holiday, we’re more than happy to move your sessions around. For example, if you’re on a membership that includes one session per week (four sessions per month), and you’re away for a week, we can schedule two sessions in another week so you don’t miss out. Just let us know in advance, and we’ll help you make the most of your sessions.

🔄 Flexible Scheduling

How does it work?

You don’t have to stick to the same class type, day, or time each week. Unlike other studios, we encourage you to try different classes whenever you like. Just be sure to book in advance—the calendar is available 30 days ahead.

⚠️ Late Cancellations & No-Shows

How does it work?
To respect our instructors’ time, preparation, and expertise, we monitor cancellations and no-shows closely.

When do fees apply?

• If you have 1 late cancellation within a 5-day period, a £10 fee will be charged.

• If you have 1 no-show within a 5-day period, a £10 fee will be charged.

When is payment processed?
Penalty fees will be processed 3 days after the late cancellation or no-show is recorded.

Does this apply to all memberships?
Yes, these penalties apply to all memberships and booking types.

*Heart & Harmony Wellness is a small, independently owned business. Every reserved space matters. When a booking is cancelled late or missed without notice, it impacts not only our team’s time and preparation, but also other clients who may have wanted to attend.

🎉 Discounts for NHS Staff, Teachers & Students

We appreciate the amazing work and dedication of NHS staff, teachers, and students! To say thank you, we offer a 20% discount on all memberships (please note, this does not apply to drop-in classes or class packs).

How to claim your discount:
Simply show your valid NHS, teacher, or student ID at the studio or send us a clear photo of your ID via email or message. Once verified, we’ll provide you with a discount code to use when purchasing your membership.