Frequently Asked Questions

🌿 Getting Started

I’m completely new to Pilates—will the class be suitable for me?
Absolutely! Everyone is welcome, including beginners. Just let your instructor know when you arrive, and they’ll guide you through the class and make sure you feel comfortable.

What should I bring to class?

  • Grip socks (required – available for £6 at the studio)

  • A towel (for hygiene and to protect our reformer beds)

  • Comfortable clothes you can move in

  • Water bottle

  • Your own mat if preferred (we provide mats)

Arrive 5–10 minutes early to settle in and relax before class.

Is Pilates safe during pregnancy?
Yes! Pilates can help build strength, stability, and relieve pregnancy aches. Some instructors are pre/postnatal trained and will modify exercises for you.
Important: Please get your doctor’s approval before attending.

I just had a baby! When can I start Pilates?
Usually after your GP clearance (around 6 weeks postpartum).
We also recommend a women’s health physio check for your pelvic floor and core before starting.

Are men allowed in class?
Absolutely! Wellness is for every body and every gender.

🧼 Studio Etiquette & Health

  • Grip socks required (no bare feet or regular socks)

  • Shoes off at the entrance

  • Phones on silent; store personal items away

  • Bring a towel to cover your reformer for hygiene

  • Wipe down equipment after class

  • Avoid strong perfumes

  • Respect everyone’s space and energy

Health Policy:

  • Do not attend if you’re unwell

  • Instructors may ask you to leave if showing symptoms of illness

Hands-On Adjustments:

  • Instructors may give gentle adjustments.

  • If you’d prefer not to be touched, please let us know before class.

Photography & Social Media:

  • We sometimes take photos/videos for social media.

  • To opt out, just tell your instructor before class.

Personal Items:

  • Please bring only essentials.

  • We cannot be responsible for lost or stolen belongings.

🕒 Class Timing & Schedule

Can I arrive late?
No. For safety, doors close 10 minutes after class starts.

Is there time between classes?
Yes, there’s a 10-minute break for cleaning and setup.

How far in advance can I view the class schedule?
You can view the calendar 14 days in advance.

Can I make last-minute bookings?
No, bookings close 12 hours before class.

📅 Bookings, Cancellations & No-Shows

How do bookings work?

  • We offer memberships, class packs, and drop-ins

  • Members can book anytime

  • Drop-ins are first-come, first-served

Cancellation Policy:

  • Cancel 24+ hours before class → keep your class credit

  • Cancel within 24 hours or no-show → lose your credit

Late Cancellation & No-Show Fees:

  • 1 late cancellation or no-show in 5 days = £10 fee

  • Fees processed 3 days after the missed session

  • Applies to all memberships and bookings

Every reserved space matters in our small, independent studio. Late cancellations or no-shows affect our instructors and other clients.

💳 Payments & Memberships

Membership Policies:

  • No 3-month lock-ins

  • 30 days’ notice to cancel or 1 more payment is taken

  • Studio cannot cancel memberships for you — you must cancel via your TeamUp account (web browser)

The studio can:

  • Issue credits if eligible

  • Guide you through TeamUp

  • Adjust bookings, freeze memberships, or credit accounts

The studio cannot:

  • Cancel or remove memberships

  • Stop payments on your behalf

  • Access your bank details

Membership Changes (Upgrades/Downgrades):

  • You can upgrade/downgrade anytime

  • Cancel the old membership yourself on TeamUp

  • Refunds are only considered if no classes were used and you notify us promptly

🎁 Perks & Extras

Referral Program:

  • Find your referral code in your account

  • Share with a friend → If they join on membership, you get £10 credit

NHS, Teacher & Student Discount:

  • 20% off all memberships (not class packs/drop-ins)

  • Show ID in studio or send a clear photo to receive a discount code

Holiday Policy:

  • Going away? We can move sessions within the same month (e.g., double up another week) if you notify us in advance

Flexible Scheduling:

  • No need to stick to the same class type, day, or time

  • Try different classes anytime — just book in advance